ISO 9001:2015 Quality Management Systems
- Customer Focus
- Leadership
- Engagement of People
- Process Approach
- Improvement
- Evidence- Based Decision Making
- Relationship Management
- ISO 9001:2015 certification shows your commitment towards quality
- Reduce cost in all area as result of effective management
- Better control on all ongoing processes.
- Improves reliability of organization as well as products & services.
- Achieve higher customer satisfaction.
Comparison between ISO 9001:2015 and ISO 9001:2008
ISO 9001:2015 | ISO 9001:2008 |
---|---|
4 Context of the organization | 1.0 Scope |
4.1 Understanding the organization and its context | 1.1 General |
4.2 Understanding the needs and expectations of interested parties | 1.1 General |
4.3 Determining the scope of the quality management system | 1.2 Application 4.2.2 Quality manual |
4.4 Quality management system and its processes | 4 Quality management system 4.1 General requirements |
5 Leadership | 5 Management responsibility |
5.1 Leadership and commitment | 5.1 Management commitment |
5.1.1 General | 5.1 Management commitment |
5.1.2 Customer focus | 5.2 Customer focus |
5.2 Policy 5.2.1 Developing the quality policy 5.2.2 Communicating the quality policy |
5.3 Quality policy |
5.3 Organizational roles, responsibilities and authorities | 5.5.1 Responsibility and authority |
6 Planning | 5.4.2 Quality management system planning |
6.1 Actions to address risks and opportunities | 5.4.2 Quality management system planning 8.5.3 Preventive action |
6.2 Quality objectives and planning to achieve them | 5.4.1 Quality objectives |
6.3 Planning of changes | 5.4.2 Quality management system planning |
7 Support | New |
7.1 Resources | 6 Resource management |
7.1.1 General | 6.1 Provision of resources |
7.1.2 People | 6.1 Provision of resources |
7.1.3 Infrastructure | 6.3 Infrastructure |
7.1.4 Environment for the operation of processes | 6.4 Work environment |
7.1.5 Monitoring and measuring resources | 7.6 Control of monitoring and measuring equipment |
7.1.6 Organizational knowledge | New |
7.2 Competence | 6.2.1 General 6.2.2 Competence, training and awareness |
7.3 Awareness | 6.2.2 Competence, training and awareness |
7.4 Communication | 5.5.3 Internal communication |
7.5 Documented information | 4.2 Documentation requirements |
7.5.1 General | 4.2.1 General |
7.5.2 Creating and updating | 4.2.3 Control of documents 4.2.4 Control of records |
7.5.3 Control of documented Information | 4.2.3 Control of documents 4.2.4 Control of records |
8 Operation | 7 Product realization |
8.1 Operational planning and control | 7.1 Planning of product realization |
8.2 Requirements for products and services | 7.2 Customer-related processes |
8.2.1 Customer communication | 7.2.3 Customer communication |
8.2.2 Determination of requirements related to products and services | 7.2.1 Determination of requirements related to the product |
8.2.3 Review of requirements related to the products and services | 7.2.2 Review of requirements related to the product |
8.2.4 Changes to requirements for product and services | 7.2.1 Determination of requirements related to the product |
8.3 Design and development of products and services | 7.3 Design and development |
8.3.1 General | New |
8.3.2 Design and development planning | 7.3.1 Design and development planning |
8.3.3 Design and development inputs | 7.3.2 Design and development inputs |
8.3.4 Design and development controls | 7.3.4 Design and development review 7.3.5 Design and development verification 7.3.6 Design and development validation |
8.3.5 Design and development outputs | 7.3.3 Design and development outputs |
8.3.6 Design and development changes | 7.3.7 Control of design and development changes |
8.4 Control of externally provided processes, products | 7.4 Purchasing process and services |
8.4.1 General | 7.4.1 Purchasing process |
8.4.2 Type and extent of control | 7.4.1 Purchasing process 7.4.3 Verification of purchased product |
8.4.3 Information for external providers | 7.4.2 Purchasing information |
8.5 Production and service provision | 7.5 Production and service provision |
8.5.1 Control of production and service provision | 7.5.1 Control of production and service provision |
8.5.2 Identification and traceability | 7.5.3 Identification and traceability |
8.5.3 Property belonging to customers or external providers | 7.5.4 Customer property |
8.5.4 Preservation | 7.5.5 Preservation of product |
8.5.5 Post-delivery activities | 7.5.1 Control of production and service provision |
8.5.6 Control of changes | new |
8.6 Release of products and services | 8.2.4 Monitoring and measurement of processes 7.4.3 Verification of purchased product |
8.7 Control of nonconforming outputs | 8.3 Control of nonconforming product |
9 Performance evaluation | New |
9.1 Monitoring, measurement, analysis and evaluation | 8 Measurement, analysis and improvement |
9.1.1 General | 8.1 General |
9.1.2 Customer satisfaction | 8.2.1 Customer satisfaction |
9.1.3 Analysis and evaluation | 8.4 Analysis of data |
9.2 Internal audit | 8.2.2 Internal audit |
9.3 Management review | 5.6 Management review |
9.3.1 General | 5.6.1 General |
9.3.2 Management review inputs | 5.6.2 Review inputs |
9.3.3 Management review outputs | 5.6.3 Review outputs |
10 Improvement | 8.5 Improvement |
10.1 General | 8.5.1 Continual improvement |
10.2 Nonconformity and corrective action | 8.5.2 Corrective action |
10.3 Continual Improvement | 8.5.1 Continual improvement |
Major differences in terminology between ISO 9001:2008 and ISO 9001:2015
ISO 9001:2008 |
ISO 9001:2015 |
Products | Products and services |
Exclusions | Applications |
Documentation, records | Documented information |
Work Environment | Environment for the operation of processes |
Purchased Product | Externally provided products and services |
Supplier | External provider |